Privacy Policy

This page explains what data we collect, why we collect it, and what happens to it. coincasinouk.com is operated by Igloo Ventures SRL. Using the platform means you’ve seen this policy. We don’t do anything clever or hidden with your data – here’s the plain version.

What We Collect

Only what we actually need. Nothing more:

• Registration data: your email, username, and password, or your Telegram ID if you signed up that way.
• Transaction data: wallet addresses, deposit and withdrawal amounts, timestamps.
• KYC data: a government-issued ID and proof of address. We only ask for this when verification is required.
• Technical data: your IP address, device type, browser, and session info. This gets collected automatically in the background when you use the site.
• Support records: anything you’ve sent us via live chat or email.

What We Do With It

Your data gets used for exactly what you’d expect:

• Running your account – creating it, keeping it active, managing it
• Processing deposits, withdrawals, and bonus credits
• Meeting AML, KYC, and licensing requirements – we’re legally obligated here
• Spotting and blocking fraud, abuse, and anything else that breaks the rules
• Answering your support messages
• Sending service updates – not marketing, unless you’ve said you want that
• Making the platform work better over time

Who Else Sees It

We don’t sell your data. We never have, and we won’t. That said, there are a few situations where it does get shared:

• Regulators: when our licence or the law says we have to hand something over.
• Payment processors: services like MoonPay or Changelly, used for fiat-to-crypto. They run under their own privacy policies, not ours.
• Game studios: they may get anonymised session data for technical and compliance purposes. Not your name, not your wallet.
• Law enforcement: if we’re legally required to, or if we actually believe it’s necessary to prevent harm.

How Long We Keep It

• Account data – kept for as long as your account is open.
• Transaction records – minimum 5 years from the date of each transaction. AML rules require this.
• KYC documents – minimum 5 years after you close your account.
• Technical and session data – up to 12 months.

Cookies

Yes, we use cookies. They keep your session running, help us see how the platform is being used, and let us fix things that aren’t working well. You can turn them off in your browser settings – just know that some parts of the site might not behave as expected if you do.

How We Protect Your Data

• All data moves over SSL-encrypted connections.
• Crypto wallets and funds are secured with industry-standard controls.
• Personal data is only accessible to staff who actually need it.
• We run regular security reviews on our systems.

Your Rights

Depending on where you are, you may have some or all of the following:

• See what data we hold on you
• Get something corrected if it’s wrong
• Ask us to delete your data – though some of it we’re legally required to keep
• Object to certain ways we process your data
• Get a copy of your data in a portable format, where that’s technically possible

Want to exercise any of these? Just get in touch.

Third-Party Links

The site links out to other places sometimes. Once you leave coincasinouk.com, their privacy policy is the one that applies – not ours. Worth checking before you hand anything over to a third-party site.

Updates to This Policy

This policy can change. When it does, the updated version goes up on this page with a new date. Carrying on using the site after a change means you’re okay with it. We’d suggest checking back every now and then.